Regal Security provides premier facility security in Toronto and the surrounding areas. Working with property, facility, and operations managers, they provide various security services, including concierge, foot patrol, and gatehouse security. Their services help keep both residents and workers safe.
We spoke with Joel Dekter, the Senior Business Development Manager for Regal Security, about how they use technology to set themselves apart from the competition. Here’s how Concierge Plus helped them offer better services, gain efficiency, and provide more thorough security.
Finding Technology to Meet their Needs
The leaders at Regal Security knew early on that technology could help them advance their services. According to Joel, “our company has always tried to be very tech-forward thinking.”
As technology continued to improve, old-school methods were no longer an option. They knew they needed a resident database to provide critical security features. “In residential settings, you need to have a resident database to do your job effectively. The pen and paper procedures are just not functional anymore,” Joel said.
Their enthusiasm for technology led them to build prototype software. They started working with a software developer very early on to create the technology they needed to serve their clients. Regal Security was one of the first security companies in their area to have technology built into their services.
However, they quickly discovered their technology was not as efficient as they hoped it would be. There was no client portal and only a basic resident database. According to Joel, “The software just wasn’t polished.” They found that it was hard to produce and generate necessary reports, and incident reporting was a difficult and lengthy process.
In addition, accepting packages took just as long as a pen and paper system. This became an increasing problem as online shopping continued to grow. Each facility received anywhere from 75-150 packages a day. It took 2-3 minutes to log each parcel and was a time-consuming process. Hours of their day were lost to data entry, so workers could not serve their clients’ other needs.
This made them realize that they weren’t a software development company and should instead be focusing on providing the superior security services that they are known for.
A client noticed that their homegrown software was not meeting their needs, and recommended they look into Concierge Plus. Once the leadership at Regal Security looked at what Concierge Plus had to offer, they realized it was the answer to their technology issues.
They immediately transferred most of their portfolio to the Concierge Plus platform.

Winning More Clients with Concierge Plus
The entire leadership and staff were impressed with how intuitive and user-friendly the Concierge Plus platform is. This was a critical aspect because not only do they need to teach the software to staff, but they had to onboard clients as well.
They were able to attract new businesses by leveraging this innovative platform. “We use Concierge Plus as a selling and added value feature,” said Joel. Buildings that didn’t have resident software or struggled with what they did have were impressed by Regal Security’s offerings.
In the world of security, there is no time to sit and wait for customer service to answer their issues. The responsive team at Concierge Plus quickly attends to all of Regal’s needs. According to Joel, “anytime I need an update, I can get it quickly. I can get a hold of them immediately by phone.”