The Switch to Concierge Plus
Donald realized that this proprietary solution wasn’t built for the needs of their modern community association and was lacking essential features and functionality that would benefit his residents. Instead, they needed a resident experience management platform with features more relevant to tech-savvy residents and a busy front desk.
Although they tried another popular property management solution, they were far more impressed with what Concierge Plus had to offer. Concierge Plus offered the most user-friendly software that could dependably handle all of their needs as quickly as possible.
“Because it is so intuitive, the learning process was fast for the whole team. Management picked it up quickly, and teaching my staff was so much easier,” said Donald Campbell.
A Faster, Better Experience
Immediately management was able to give their residents a better experience at the front desk. Donald stated, “I would say that the number one improvement was the Front Desk Service. It was almost instant.” This was especially important as the increase in online shopping has made their job of receiving and processing packages busier than ever.
When packages arrived, they were able to quickly alert residents and get those items to them. Staff can even easily print out a receipt with all the details should there be a question on what happened to a particular delivery, including the signature of whoever picked it up.
Concierge Plus’ intuitive interface has made management and the front desk faster than ever. With two clicks, they can run any essential report and get vital information. When critical announcements are sent out, they can now instantly see an audit of who received it, and more importantly, who didn’t so that they can be followed-up with, if needed.
According to Alejandro, “everything has been so much easier since switching to Concierge Plus.” Donald stated, “I think we had a lot of lost hours and unnecessary administrative costs spent searching for reports. I do believe my staff can work much more efficiently now.”
Concierge Plus has also enabled Marina Blue to enforce safety measures in the wake of COVID-19. Easy-to-use and accessible mobile features allow the team to help residents while still maintaining at least a six-foot distance.
Thanks to Concierge Plus, Marina Blue can give their residents an improved experience, one that matches their beautiful condo building.