Contact Us
Let Our Experts Assist You
Community Manager
Need help supporting your community? No worries.
Connect with your account representative.
Community Resident
Already an existing resident? Contact our support team for any questions regarding access and more.
Sales Team
Stay connected with us! Whether you want to stay up to date with our latest features and releases, or want to connect with our sales team, we’ll get you to the right place.
FAQ
Concierge Plus is a smart, AI-enabled platform built for HOAs, condos, and multi-family communities that streamlines communications, amenities, packages, service requests, and more.
Designed for property managers, board members, building owners, and property management companies that want to streamline and enhance workflows while delivering a seamless resident experience.
We take your data security seriously and use industry-leading practices to protect your information:
- Private & Secure Infrastructure: All our systems run on Amazon Web Services (AWS) in a private cloud network managed by AWS Certified Professionals. Only authorized systems can access your data, and every access is tracked and monitored.
- Reliable & Backed Up: We use enterprise-grade database technology that automatically creates six copies of your data across three separate data centers in North America. We also take daily backups and keep them for 35 days. This means your data is protected even in the unlikely event of a system failure.
- Fast Recovery: Our system is designed to recover quickly from any issues, with minimal data loss (typically less than a minute of data).
- Encryption & Privacy: Sensitive information is encrypted, and all passwords are securely encrypted and salted. We never store credit card numbers.
- Complete Audit Trail: Nearly every action in Concierge Plus is logged, so administrators can see who made changes and when, providing full accountability and transparency.
Concierge Plus runs on secure private cloud platforms to ensure your data stays safe.
- Document Storage: Files you upload (like PDFs, Word documents, and other files) are stored on AWS servers.
- Publicly Shared Files: If you choose to share files publicly, they may be distributed through content delivery networks around the world. This ensures fast access for anyone viewing them, no matter where they’re located.
- Industry Standards: AWS maintains strict privacy and data protection standards. You can learn more about their security practices at https://aws.amazon.com/compliance/data-privacy/
For Canadian Clients & Merchants
If you are a Canadian merchant an believe that our conduct is contrary to the Code of Conduct for the Payment Card Industry, you may report the matter to us via the following channels:
· By calling toll-free number: 1-888-979-1717
· By emailing: support@conciergeplus.com
Upon receipt of your issue, we will acknowledge receipt of your complaint within a maximum of five (5) business days. We will investigate and address your complaint within a maximum of 20 business days and provide you with a written notice of the outcome.
If you feel your issue has not been adequately addressed, you may escalate the issue to the Financial Consumer Agency of Canada. FCAC provides more detailed information on complaint handling and merchant rights.

